De-escalation techniques for an agitated patient include:

A) Restraining immediately

B) Speaking calmly, maintaining safe distance, offering choices, and acknowledging the patient feelings

C) Ignoring the patient

D) Raising your voice to match theirs

Explanation

De-escalation: calm voice, non-threatening posture, safe distance, active listening, acknowledge feelings, offer choices/alternatives, set clear limits. Restraints are last resort. Maintain staff safety.

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